Privacy & Cookie Policy

2. Scope of this policy

This policy explains how we handle information in connection with:

• our website, www.srjmedicaltourism.com, including website analytics, cookies and your consent preferences; and
• information you choose to send us when you contact us by WhatsApp, phone or email.

It does not cover the websites, apps or services of other organisations — including hospitals, doctors or other providers involved in your care — which have their own privacy practices.

3. Information collected automatically when you visit

As with any website, some technical information is processed so that pages can be delivered to your device and the website can be kept secure and reliable. This typically includes your IP address, browser and device type, the page requested, the date and time of the request and the referring page. This is handled by our website hosting provider (see Third-party services).

The website does not set any cookies of its own. Our fonts and images are served from our own website rather than loaded from third-party servers.

Beyond this, information about how you use the website is collected only through Google Analytics — and only if you accept analytics cookies.

4. Google Analytics 4

We use Google Analytics 4 (“GA4”), a web analytics service provided by Google, to understand how visitors use our website — for example, which pages are visited and how visitors arrive at the site — so that we can improve it. Our GA4 measurement ID is G-B22J6324NZ.

Google Analytics does not load unless you accept analytics cookies. If you accept, GA4 may collect information such as:

• the pages you view, their titles, and the date and time of your visit;
• the website or link that brought you to our site;
• your approximate location (such as country or city), derived by Google from your IP address;
• device, browser, operating system, screen size and language information; and
• interactions such as scrolling, and clicks on links to other websites or file downloads, depending on our analytics settings.

We use this information to understand how the website is used overall. We do not use Google Analytics for advertising, and we do not send Google Analytics your name, email address, phone number or any medical or health information. The website has no forms, and we do not use custom analytics events to record personal or health information.

If link-click measurement is active, a click on our “Start Your Enquiry” WhatsApp link may be recorded together with the link address. That address contains only our standard pre-filled message template — for example “Country:” and “Medical condition / treatment required:”, without any answers — never anything you type.

Google processes this information under its own terms and policies. See Google’s Privacy Policy (opens in a new tab) and how Google uses information from sites that use its services (opens in a new tab).

5. Analytics cookies and consent

Analytics cookies are not needed for the website to work, so we set them only with your consent. The website works in the same way whether you accept or reject them.

How your choice is remembered

To remember your choice, we store a small record in your browser’s local storage under the key srj-cookie-consent. It contains only your choice, the date you made it and a version number. It is not an analytics cookie, it is not sent to us or to Google, and it is used solely to remember your preference — which is necessary so that your choice is respected and you are not asked on every visit.

Your choice is kept for 12 months, after which we ask again. It applies to the browser and device you used. If your browser blocks local storage, your choice cannot be remembered, so we will ask again on your next visit — analytics is never switched on unless you accept.

6. Google Consent Mode

We use Google Consent Mode in its basic form. This means the Google Analytics tag is not loaded at all until you accept analytics cookies. Before you choose, and if you reject, no Google Analytics requests are made from your browser.

Consent Mode uses the following settings. The website does not use Google Ads, and all advertising-related settings always remain denied.

7. Accepting, rejecting or changing your analytics choice

• First visit: a banner offers two equal choices — “Accept analytics” and “Reject non-essential cookies”. Until you choose, analytics stays off.
• Changing your mind: select “Cookie settings” in the footer of any page to reopen the banner and make a new choice.
• Withdrawing consent: if you reject after previously accepting, Google Analytics is stopped for the rest of your visit, its cookies (_ga and _ga_B22J6324NZ) are deleted from your browser, and it will not load on future visits. Analytics information collected before you withdrew — which can include the page you were viewing at the time — is not affected.
• Browser settings: you can also block or delete cookies and site data in your browser. Clearing site data removes both analytics cookies and your saved choice, so the banner will appear again.

8. Information you provide when contacting us

The website does not have contact or enquiry forms. If you contact us, we receive the information you choose to share — such as your name, phone number or WhatsApp number and profile name, email address, country, and the content of your messages, which may include details about a medical condition or treatment requirement.

• WhatsApp: “Start Your Enquiry” opens WhatsApp with a short pre-filled message asking for your country, the condition or treatment you are enquiring about, and a preferred contact time. Nothing is sent until you choose to send it in WhatsApp, and you can edit or delete any part of the message first.
• Phone: if you call us on +91 93470 83260, we receive your phone number and the information you give us during the call.
• Email: if you email care@srjmedicaltourism.com, we receive your email address, your message and any attachments you choose to include.

We use this information to respond to your enquiry, to coordinate the services you ask us for, and to keep a record of our communication with you.

9. Medical and health information

• The website itself has no forms for collecting patient or medical information.
• Please avoid sending unnecessary sensitive medical information, particularly in your first message. A brief description of the condition or treatment you are enquiring about is enough to start; if further details or medical reports are needed, we will tell you what is required.
• Medical or health information you choose to share through WhatsApp, phone or email is used only as reasonably necessary to respond to your enquiry and to coordinate the services you request.
• If you ask us to coordinate care, relevant information may need to be shared with the hospitals, doctors or other providers involved in the services you have requested, limited to what is reasonably necessary for those services.
• Clinical decisions are made by qualified treating doctors, not by us.

10. Third-party services

We rely on the following services. Each processes information under its own terms and privacy policy.

• Google Analytics (Google) — website analytics, only if you accept analytics cookies. See Google’s Privacy Policy (opens in a new tab).
• WhatsApp (Meta) — if you contact us on WhatsApp, your messages are transmitted and processed by WhatsApp. See the WhatsApp Privacy Policy (opens in a new tab).
• Email service provider — emails you send to care@srjmedicaltourism.com are received and stored by our email service provider.
• Telephone networks — calls are carried by telecommunications providers.
• Website hosting (Vercel) — our website is hosted and delivered by Vercel, which processes the technical request information described above in order to serve and protect the website. See the Vercel Privacy Policy (opens in a new tab).

11. International data processing

We are based in India, and the people who contact us live in many countries. Information you send us, and information handled by the service providers described above, may be processed and stored in countries other than your own — including India and countries where those providers operate.

Data protection laws differ between countries. If you have questions about how your information is handled across borders, please contact us.

12. Data retention

• Your cookie choice is kept in your browser for 12 months, or until you clear your browser’s site data.
• Google Analytics cookies last up to 2 years by default, unless you withdraw consent or delete them sooner. Event-level analytics data is kept in Google Analytics for the retention period set in our Google Analytics account; aggregated reports may be kept longer.
• Enquiry communications are kept for as long as reasonably necessary to respond to you, coordinate and follow up on services you request, and meet any legal, accounting or record-keeping obligations. Messages and call records are also held by the WhatsApp, email and telephone services involved, under their own retention practices.
• Website request information is kept by our hosting provider in line with its own policies.

13. Analytics privacy controls

What we do

• Google Analytics does not load until you accept analytics cookies (basic Consent Mode).
• Advertising consent is always denied. The website does not use Google Ads or ad personalisation.
• The website has no forms, and we do not send names, contact details, medical or health information, or custom events containing such information to Google Analytics.
• There is a single analytics implementation. We do not use Google Tag Manager, advertising pixels or other tracking tools.

What you can do

• Reject analytics, or withdraw consent at any time, using “Cookie settings” in the footer.
• Block or delete cookies and site data in your browser settings, or use private browsing.
• Install Google’s Google Analytics Opt-out Browser Add-on (opens in a new tab), which applies across websites that use Google Analytics.

14. Security

Our website is served only over a secure HTTPS connection; requests over plain HTTP are redirected to HTTPS. We also limit what the website collects: it has no forms or user accounts, and analytics runs only with your consent.

We take reasonable steps to protect information you send us. However, no method of transmission over the internet or of electronic storage is completely secure, and we cannot guarantee absolute security. Please keep this in mind when deciding what to send — especially by email.

15. Children’s privacy

Our website is intended for adults seeking information about treatment in India for themselves or for someone they support, and it is not directed at children. Enquiries about a child’s treatment should be made by a parent or legal guardian. If you believe a child has sent us personal information without a parent’s or guardian’s involvement, please contact us.

16. Your rights and choices

Depending on where you live and the laws that apply, you may have rights in relation to your personal information. These can include the right to:

• ask what personal information we hold about you;
• ask us to correct inaccurate information;
• ask us to delete information;
• object to, or ask us to restrict, certain uses of your information; and
• withdraw consent where we rely on it — for example, for analytics cookies.

These rights vary between jurisdictions and may be subject to limits and exceptions. To make a request, email care@srjmedicaltourism.com. We may need to confirm your identity before acting on a request, and we will consider and respond to requests in line with applicable law. You may also be able to raise a concern with the data protection authority in your country.

Because we do not link analytics data to names or contact details, we are generally unable to identify an individual visitor’s analytics data.

17. Links to third-party websites

Our website links to other services, such as WhatsApp and Google Maps. These open outside our website — we do not embed maps or third-party widgets — and are governed by those providers’ own terms and privacy policies, which we do not control.

18. Changes to this policy

We may update this policy when our website, services or providers change. The effective date at the top of this page shows when it was last updated. If we make a significant change to how we use cookies, we may ask for your consent again.

19. Contact us

For questions about this policy or how we handle your information, please contact us:

• Email: care@srjmedicaltourism.com
• Phone: +91 93470 83260
• WhatsApp: +91 93470 83260 (opens in a new tab)

20. Effective date

This policy is effective from 28 September 2026.